Our support center services

Contact us by phone or drop us an email

Tickets & On-call
Support
(I - VII 0- 24)
+370 683 31855 or write us [email protected]

Magento Server issues

Managed VDS issues

Website malfunction

Database problems

Information(I - V 8- 20) +370 683 31855 or write us [email protected]

Website hosting questions

Pricing and quotes

Planning further actions

Abuse(I - VII 0- 24) +370 683 31855 or write us [email protected]

Unsolicited Email (SPAM) issues

Legal incidents

Network attacks

How does it work?

You should only be charged for what you use and that is exactly what we do. That is why retained development (during office hours) is only charged in 1 minute increments.

All tasks are managed in ticket form; you create a ticket, we estimate, you approve, we assign a date, then we complete the job. Using tickets allows easy booking and tracking of tasks, multi-user collaboration and task prioritization.

What you ask us to do is up to you, as long as it is Magento development. The scope can range from simple off-the-shelf extension installation, customizing your template, building a completely bespoke extension or just simply fixing an error.

What is Emergency support?

Emergency support is for help when you need it most. You don’t have to be an existing customer and it doesn’t even have to be within office hours. We offer emergency support 24/7/365

Want reference first?

Our clients really do love us, as we always go the extra mile to help them out. So they are probably the best resource to really review our capability. For any customers looking at a monthly commitment, get in touch and we will happily give you a few references from similar industry.