Infrastructure administration (SLA)
A service to keep up with the speed
SLA BENEFITS
- Broad Stack Support
- Planning & Project Management
- Maintenance, Updates and Optimization
- Detailed Issue and Performance Troubleshooting
- Risk Management
- Architecture Development
Already know which plan is the best for You?
BASIC
Monitoring
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Hardware monitoringHardware monitoring
System performance monitoring. Standard monitoring parameter thresholds are agreed upon and monitored. For instance: website dynamic content load time – less than 2 sec. Longer load times are analyzed by our system administrators and network engineers to recommend a solution.
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Server monitoring (active)Server monitoring (active)
System performance monitoring. Standard monitoring parameter thresholds are agreed upon and monitored. For instance: website dynamic content load time – less than 2 sec. Longer load times are analyzed by our system administrators and network engineers to recommend a solution.
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Troubleshooting & Services
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Ticket requests – HelpDeskTicket requests –
Ticket requests
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Requests per month – 5Requests per month –
Requests per month
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Maximum Virtual Machine count – 1
Service Level Agreement – 99.5%
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Guaranteed reaction time during business hours (09:00-18:00,EEST)1 hrs.
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Guaranteed reaction time off business hours (18:00-09:00,EEST)8 hrs.Guaranteed reaction time off business hours (18:00-09:00,EEST)
Guaranteed reaction time off business hours (18:00-09:00,EEST)
EXTENDED
Monitoring
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Hardware monitoringHardware monitoring
System performance monitoring. Standard monitoring parameter thresholds are agreed upon and monitored. For instance: website dynamic content load time – less than 2 sec. Longer load times are analyzed by our system administrators and network engineers to recommend a solution.
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Server monitoring (active)Server monitoring (active)
System performance monitoring. Standard monitoring parameter thresholds are agreed upon and monitored. For instance: website dynamic content load time – less than 2 sec. Longer load times are analyzed by our system administrators and network engineers to recommend a solution.
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Custom monitoringCustom monitoring
System performance monitoring. Standard monitoring parameter thresholds are agreed upon and monitored. For instance: website dynamic content load time – less than 2 sec. Longer load times are analyzed by our system administrators and network engineers to recommend a solution.
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Troubleshooting & Services
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Ticket requests – HelpDesk / PhoneTicket requests –
Ticket requests
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Requests per month – 10Requests per month –
Requests per month
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Performance analysisPerformance analysis
Performance analysis
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Custom software and package installationCustom software and package installation
Custom software and package installation
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Dedicated technical contactDedicated technical contact
Dedicated technical contact
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Maximum Virtual Machine count – 2
Service Level Agreement – 99.7%
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Guaranteed reaction time during business hours (09:00-18:00,EEST)30 min.
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Guaranteed reaction time off business hours (18:00-09:00,EEST)2 hrs.Guaranteed reaction time off business hours (18:00-09:00,EEST)
Guaranteed reaction time during business hours (09:00-18:00,EEST)
PRIME
We recommend
Monitoring
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Hardware monitoringHardware monitoring
System performance monitoring. Standard monitoring parameter thresholds are agreed upon and monitored. For instance: website dynamic content load time – less than 2 sec. Longer load times are analyzed by our system administrators and network engineers to recommend a solution.
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Server monitoring (active)Server monitoring (active)
System performance monitoring. Standard monitoring parameter thresholds are agreed upon and monitored. For instance: website dynamic content load time – less than 2 sec. Longer load times are analyzed by our system administrators and network engineers to recommend a solution.
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Server monitoring (pro-active)Server monitoring (pro-active)
System performance monitoring. Standard monitoring parameter thresholds are agreed upon and monitored. For instance: website dynamic content load time – less than 2 sec. Longer load times are analyzed by our system administrators and network engineers to recommend a solution.
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Custom monitoringCustom monitoring
System performance monitoring. Standard monitoring parameter thresholds are agreed upon and monitored. For instance: website dynamic content load time – less than 2 sec. Longer load times are analyzed by our system administrators and network engineers to recommend a solution.
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Application layer monitoring (NewRelic)Application layer monitoring (NewRelic)
System performance monitoring. Standard monitoring parameter thresholds are agreed upon and monitored. For instance: website dynamic content load time – less than 2 sec. Longer load times are analyzed by our system administrators and network engineers to recommend a solution.
Troubleshooting & Services
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Ticket requests – HelpDesk / Phone / SkypeTicket requests –
Ticket requests
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Requests per month – UnlimitedRequests per month –
Requests per month
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Performance analysisPerformance analysis
Performance analysis
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Custom software and package installationCustom software and package installation
Custom software and package installation
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Dedicated technical contactDedicated technical contact
Dedicated technical contact
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System architectureSystem architecture
System architecture
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Auto-scaling infrastructure implementationAuto-scaling infrastructure implementation
Auto-scaling infrastructure implementation
Maximum Virtual Machine count – 4
Service Level Agreement – 99.9%
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Guaranteed reaction time during business hours (09:00-18:00,EEST)15 min.
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Guaranteed reaction time off business hours (18:00-09:00,EEST)30 min.Guaranteed reaction time off business hours (18:00-09:00,EEST)
Guaranteed reaction time off business hours (18:00-09:00,EEST)
* Discount valid when you sign fixed-term contract for a year.
TESTIMONIALS
TeamHosty solved problems related to company server infrastructure and tailored solutions which made us work twice as effectively. This is a team of real professionals. High-level communication skills and their patience is next-level – they introduced us, beginners in the field technology, to processes and hard-to-understand terms. Thank you all!
Nerijus Tilvikas – Head of Digital (CPO) @ TV3 Lietuva
I highly recommend the Hosty team for their exceptional web Linux infrastructure services. Their team comprises highly experienced and knowledgeable professionals who possess a deep understanding of the unique needs of web-based Linux infrastructure. They have been able to efficiently scale and optimize our Kubernetes clusters, ensuring that our servers run smoothly and effectively. I have been impressed with their attention to detail and quick response times, and their ability to troubleshoot and resolve any issues that arise. Overall, their expertise in Linux servers and Kubernetes knowledge is outstanding, and I am very satisfied with the quality of service they provide.
Rapolas Vainauskas – Product owner @ Alma Littera Group
Frequently asked questions
What is minimal contract term?
You do not have to enter into long-term contracts
Minimum term for ordering the service: one month. If you order the service and pay in advance for a term longer than half a year – we can provide additional discounts!Contact us!
[email protected]What kind of management console you give to the servers?
Bare-metal servers:
We provide root logins to the already installed distribution and iDRAC (iLO) user logins through a separate dedicated VPN.
Virtual servers:
We provide root logins to your chosen Linux distribution.
Windows Virtual Servers:
We provide Administrator-level RDP login from your allowed IP addresses (whitelist).
Contact us!
[email protected]How quickly do you respond in the event of server failure?
Typical SLA
Starting from your contact (call to our phone no., which is always ready to be answered by at least 2 technicians on rotation):
we determine the location of the failure and communicate the necessary assistance to the data center technicians. Typical failure repair time is up to 1 hour, worst case scenario if any network changes or the like are needed duration up to 4 hours.
Contact us and we will customize your own SLA plan!
[email protected]What other CPU/RAM/Disk configurations are available?
We can help you choose the right configuration
Please describe your project and needs.
Required information:
- Number of servers;
- The need for virtual machines;
- Need for Kubernetes;
Contact us!
[email protected]Can I bring my own server to host?
We currently do not provide colocation services
We use specialized network devices, additional control modules for the 10Gbps network, so we cannot accept your equipment at the moment, because there is no possibility for non-standard connections. It might still be worth for to you rent our servers – we could use your disks or other components and transfer them to our server.
Contact us!
[email protected]